1. Making a Booking
1.1 Choose the property and contact us with your request. We will then provide the information on the availability and the exact cost of the requested services. We respond fast – within 12 to 24 hours from your initial contact. Once you have made a provisional reservation with us we will ask you to confirm your booking by e-mail. This must be from the first named person on the booking (‘the party leader’). The party leader must be at least 18 years of age and must be authorized to make the booking on the basis of these booking conditions by all persons named on the booking. By confirming the booking details with Vis Villas and/or Navigator the party leader confirms that he/she is so authorized and that all party members agree to be bound by the booking conditions.
1.2 We recommend that you purchase travel insurance in order to avoid possible losses caused by reservation cancellation. If you would like to cancel your reservation and reschedule it for another period, we will do our best to satisfy your demands. If you would like to pass on your reservation to someone else, we will accept this under the same terms, provided we are informed about who the new guests are. Please make all requests related to your reservation in written form.
By confirming your reservation after reading specific and paying the advance, you explicitly confirm that you are familiar with the general terms and conditions of the specific property, and that you accept them.
1.3 The party leader is responsible for making all payments due to us. Once an invoice has been sent out from Vis Villas and/or Navigator a minimum non-refundable deposit of 30% of the rental cost must be paid (depends on the property). A higher deposit may be required where additional terms have been imposed on us by the property owner. You will be notified of any unusual deposit conditions prior to confirmation by us of your booking. The balance of your booking must be received not less than 56 days prior to your arrival date at the villa (depends on the property so please check with us). Please make a note in your diary to send the final balance to us by the date due. A reminder invoice will be sent. If final balance is not received on time we may impose an administration fee of € 50. Further your booking may be canceled by us in the event of late payment of the final balance. If booking within 10 weeks of arrival, the full cost of the villa must be paid at the time of booking. You may make a booking via our website www.visvillas.com or by e-mailing us at navigator@navigator.hr . Bookings received through email are provisional and will be held for 3 days (2 days if traveling within 10 weeks) pending receipt of your deposit/full payment as applicable. If your payment is not received within 3 days the booking will automatically lapse. Bank transfer payments are made in EUROS. We require all transfer charges to be handled your end. When booking through our website www.visvillas.com the reservation is confirmed upon direct credit card payment (Visa, Mastercard and Maestro).
1.4 Bookings cannot be accepted from parties of young people less than 18 years of age. We reserve the right to refuse a booking without any given reason.
1.5 Payment terms and conditions
Credit card will be charged for the total amount according to the terms in accepted proposal.
We accept following credit cards: MasterCard, Maestro, and Visa.
Credit card will be charged in currency shown on the Proposal/Proforma Invoice and issued Invoice.
Your personal information, as well as your credit card details, are fully protected. Data transfer is taking place on a secured server.
If you have any questions, feel free to contact us at: navigator@navigator.hr
MERCHANT DETAILS – NAVIGATOR VIS VILLAS d.o.o.
Head office: Šetalište stare Isse 1, 21480 Vis, Croatia
VAT: HR48000541910
T: 0038598812645
E-mail: navigator@navigator.hr
More details about NAVIGATOR VIS VILLAS d.o.o. are available at https://www.visvillas.com
1.6. Statement on Protection and Collection of Personal Data and their Use
NAVIGATOR VIS VILLAS d.o.o. provides personal data protection by collecting only basic customer information necessary to meet business obligations. Collected customer personal data are safely stored and used only for the purposes for which they were collected.
Access to the collected personal data is restricted to the authorised employees only.
All NAVIGATOR VIS VILLAS d.o.o. employees and business partners are responsible for respecting the principles of privacy protection.
2. Contract
2.1 A contract between you, the party leader and the property owner will come into existence when you have paid a deposit (or full payment if booking within 8 weeks of arrival) and we accept your booking by issuing a written confirmation. Any disputes, claim or other matter, which arises out of or in connection with this contract, will be dealt with by the local courts only.
2.2 It is important that you check the villa confirmation you receive from us immediately on receipt. You must contact us straight away if any information appears to be incorrect as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 14 days of our sending it out.
3. Prices
3.1 The price of your villa is based on villa prices known to us at the time our prices were published.
3.2 Some property owners will only accept bookings with a minimum of one week in July and August.
3.3 Properties are let fully furnished and equipped. The price of all properties includes reasonable use of linen, electricity, hot and cold water. Occasionally there may be an additional charge for air conditioning/heating where available; you will be advised of this at the time of booking. Where there is a private pool, pool heating will incur an additional expense. Satellite/Cable television where available may not include access to all channels. If internet access is available it is generally assumed that the customer will bring their own laptop. Use of telephone/ internet facilities must be paid for locally.
4. Methods and terms and conditions of payment:
- The credit card will be charged for the total amount according to the terms and conditions in the accepted proposal.
- We accept the following credit cards: Maestro, Visa, and MasterCard.
- The credit card will be charged in Euro (EUR) currency.
- Your personal data and credit card details are fully protected. The data transfer takes place on a secured server.
- A refund to the credit card is granted per the conditions below:
- The refund can be requested within 1 day.
- A refund will be made in the same way the payment was processed.
- In case your credit card cannot be charged, we reserve the right to cancel your reservation.
- If you have any questions, feel free to contact us at info@visvillas.com or phone no.: +385 (0) 98 812 645
5. MERCHANT – Navigator Vis Villas d.o.o. (Vis Villas)
Head office: Šetalište Stara Issa 1, Vis, Croatia
VAT: HR48000541910
Phone no.: +385 (0) 98 812 645
E-mail: info@visvillas.com
6. Statement on Protection and Collection of Personal Data and their Use
Navigator Vis Villas d.o.o. protects personal data by collecting only basic customer information necessary to meet business obligations. Collected customer personal data is kept strictly confidential and used only for the purposes for which it was collected. Access to the collected personal data is restricted to authorized employees only.
All employees of Navigator Vis Villas d.o.o. and business partners are obliged to demonstrate that their activities comply with the Data Protection Principles.
7. Statement of WSPay usage
Navigator Vis Villas d.o.o. uses WSPay to receive online payments.
WSPay is a secure system for online payments, real-time credit and debit card payments, and other payment methods. WSPay ensures the customer and the merchant have secure card data entry and transfer, which is also confirmed by the PCI DSS certificate that WSPay has. WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest data entry and transfer protection standards.
8. Statement about the Protection of Personal Data Transfer
Data protection is under the General Data Protection Regulation of the European Parliament and Council no. 2016/679- Regulation and implementation of the General Data Protection Regulation.
WSPay, as the processor of authorization and payment made by credit cards, uses personal data pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679 and the strict rules of the PCI DSS L1 Regulation on the protection of data entries and transfers.
WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest data entry and transfer protection standards.
Personal data used for authorization and collection purposes or the performance of the contract or contract obligations are deemed to be confidential data.
WSPay does not process or use these personal data except to fulfill authorization and collection purposes.
WSPay ensures that it meets all conditions determined by applicable personal data protection regulations for processors of personal data, especially by taking all necessary technical, organizational, and security measures, as confirmed by the PCI DSS Level 1 certificate.
